Dear zooplus Customer,
We value your trust, which is why protecting your data, privacy rights and your right to know how your information is being collected, processed and used is of the greatest importance to us. Our data protection practices are in accordance with the German Federal Data Protection Act (Bundesdatenschutzgesetz/ ‘BDSG’) as well as the German Telemedia Act (Telemediengesetz/ ‘TMG’).
1. Collecting and using your data
In order to process your order as best as possible, the data required for the transaction is stored and passed on to the delivery company. If you lose your information, please contact our customer services team (www.zooplus.co.uk/contact) and we will send you a copy of your order. The personal data you submit to zooplus will not be passed on to any unauthorised third party outside the company.
a. It is important to us that we provide you with a customer-friendly order and delivery service, both before and during the delivery process. Depending on the Delivery Service Provider (DSP) you have selected, this may include the opportunity to select delivery time, date and location/ destination prior to parcel dispatch and during transit. In order for the DSP to provide a time frame for delivery of your parcel, we need to pass on personal details such as your address, email address and, where available, contact phone number to the delivery company. Depending on the DSP you have selected, you will receive an email or a text message with further details of your delivery and the possibility to change delivery options where possible.
As a customer you can actively give us your permission to send you personalised special offers and advertisements by zooplus.co.uk. These will be sent to your postal or email address.
This communication is a compulsory part of the contractual relationship with zooplus AG and cannot be avoided. More information can be found in our Terms and Conditions under section 4: Dispatch and delivery.
b. In addition, we also commission countries outside of the European Economic Area (EEA) to assist us with business processing and customer care. The transferred services include, for example, the listing of new products, the creation and translation of product descriptions in the shop, general shop maintenance, translation work, auditing and/or warehouse control. These service providers have access to personal customer data only to the extent they need in order to fulfil their tasks. We ensure that the transmission of customer data to these companies is carried out in accordance with the Data Protection Act. The "Standard Treaty II" of the European Union is applied. These are standard contract clauses for the transfer of personal data from the European Community to third countries, which are set by the European Commission in order to ensure an adequate level of data protection.
c. From time to time, we may also send your product information or advertising via post or email to the address given at the time of purchasing. You may opt out of the processing and use of your personal data for advertising purposes at any time by contacting our Customer Services team using our contact form, which can be found at the following web address: www.zooplus.co.uk/contact
2. Security standards you can trust
In order to transfer personal data, zooplus.co.uk uses the Secure Sockets Layer (SSL) security protocol with 128-bit encryption. This technology offers the best possible security and is also used by all major high street banks to protect online banking data. All payment methods offered by us are fully protected by these safety standards. You will be able to identify that the website is using encrypted data transmission by the closed padlock symbol visible in the bottom status bar of your browser.
3. Safer shopping with zooplus
In detail, our security guarantee is as follows:
Our software, which uses Secure Socket Layer (SSL) as standard, encrypts your personal data such as your name, address, bank account number and credit card number whenever you make an order. SSL is supported by most browsers and ensures that your data reaches our server in a form of code that is unreadable for unauthorised persons.
To date, no damage has been incurred by a zooplus customer due to the illegal use of their credit card or bank information. Should a case of misuse occur during a purchase on our website, please get in touch with your bank or credit card company. Should your bank or credit card company require you to pay an initial amount, we will reimburse you for this amount. A condition of this is that you contact your bank or credit card company immediately if you suspect your bank or credit card details have been used fraudulently.
Once you have logged in to the zooplus website, so-called “session cookies” are used to identify you for the duration of your visit. These session cookies will expire automatically when you log out.
Certain identifying features are assigned to you when following external advertising links or banners, and cookies may be used to help assign suitable discount codes.
You can disable cookies in your browser settings, restrict them to certain sites or set your browser to notify you whenever a cookie is sent. You can also delete cookies from your computer harddrive whenever you wish. Please bear in mind that many zooplus services will not work either correctly or at all without the use of certain cookies. For more information on how to personalise your cookie settings, see the Help bar of your internet browser.
This site also uses the tracking tool CrazyEgg.com to analyse visitor behaviour. The tool randomly selects individual visitors (with anonymous IP addresses) and creates a log of their mouse movements and clicks so that individual visits can be played back. This allows us to identify areas where our website can be improved. The information is attributable to any individual and will not be disclosed. If you do not want your website behaviour to be monitored, you can disable it on all sites that use this tool under the following link. http://www.crazyegg.com/opt-out
This site also uses the tracking tool Hotjar.com to analyse visitor behaviour (using anonymised IP address information only). Hotjar randomly selects individual visits and creates a log of their mouse movements and clicks so that individual visits can be played back. This allows us to identify areas where our website can be improved. The information is attributable to any individual and will not be disclosed. You can find more detailed information about the data that Hotjar collects here: http://www.hotjar.com/privacy Disable Hotjar by following this link: https://www.hotjar.com/opt-out
In order to continuously improve our website, we sometimes perform A / B testing. We do this by using the web analytics service provided by the company Optimizely, Inc. (https://www.optimizely.com). We know how important it is to keep all personal information confidential and that is why Optimizely never collects personal data. Data collected on website usage is transmitted anonymously to an Optimizely server in USA and stored there. You can disable Optimizely by following the instructions here: http://www.optimizely.com/opt_out
Technology from NextPerformance GmbH is implemented on www.zooplus.co.uk, in order to collect and record data regarding user behaviour on the website. This enables appropriate and personalised advertisements to be displayed on partner websites. This does not use the user’s personal data. For further information or to deactivate NextPerformance technology for your browser, visit the NextPerformance website at http://www.nextperf.com/privacy/
In order to optimise online advertising campaigns, KUPONA media collects anonymous information about people’s browsing habits, which involves storing cookies on your hard drive. By using certain algorithms, it can recommend targeted products on other websites in the form of product-specific banners. The only purpose of the cookies in this process is to optimise the offers, and it is impossible to identify the user personally. No personal information is collected or transmitted to third parties as part of this process. If you would like to prevent the use of anonymous cookie files and the corresponding analysis of your surfing behaviour by Kupona, you can do so on the following KUPONA privacy page: http://datzenschutz.kupona.de/?cus=12629
5. Web analysis
Here you will find a list of the web analysis services that we use:
- Google Analytics
If you wish, you can also prevent Google from collecting and processing the data (including your IP address) by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
- Adobe Analytics and Omniture
6. Google Ads
7. Viewing your personal data
You can view, edit and remove your personal data at any time in the “my zooplus” section of the website by logging in using your email address and password. If you have forgotten your password, you can simply click on the “Forgotten your password?” link on the log-in page, then enter your registered email address into the form and we will send you a replacement password. If a third party is trying to gain access to your data, this process is safe, as the new password will be sent only to your personal email address.
8. Duration of data storage
Your personal data will only be kept as long as necessary for the provision of our services. Sometimes longer-term data storage may be necessary for legal reasons.
9. Your access and cancellation rights
You are entitled to demand free written disclosure of any personal information zooplus AG has stored about you. Upon notification of any necessary corrections, blockages or deletions, we will make these changes immediately on the basis of the information given, if legally permitted. You may revoke your consent for the use of your personal data at any time with future effect. For questions regarding data protection and the exercise of your rights, please write to us via our contact form (www.zooplus.co.uk/contact).
10. Operational data protection
zooplus AG takes its statutory obligations into account and has appointed an operational data protection officer. All our employees have been obliged in writing to comply with the relevant regulations and guidelines on data protection and data security, as well as to protect data secrecy. In addition, the employees of zooplus AG are regularly trained in these areas.
Munich, 29 September 2017